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System maintenance and support

The main benefits of maintenance and support operation for the implemented systems in the customers’ place include the followings:

  • Stable operational conditions of the implemented systems
  • Use of the last published volume due to the periodical up-dates of the new system copies
  • Provision of educational services to the new employees upon the customer’s request
  • Training systems’ new facilities
  • Full-time communication with the users via “contact with customers” system
  • Response to the users’ questions in different processes of each system and also general questions related to leading and using the systems
  • Assurance of constant data availability in the organization providing the instructions for having daily back-ups and periodic observation on proper system implementation in the customer’s place
  • System’s proper function owing to system’s periodic review and observation
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