System maintenance and support

The main benefits of maintenance and support operation for the implemented systems in the customers’ place include the followings:

• Stable operational conditions of the implemented systems
• Use of the last published volume due to the periodical up-dates of the new system copies
• Provision of educational services to the new employees upon the customer’s request
• Training systems’ new facilities
• Full-time communication with the users via “contact with customers” system
• Response to the users’ questions in different processes of each system and also general questions related to leading and using the systems
• Assurance of constant data availability in the organization providing the instructions for having daily back-ups and periodic observation on proper system implementation in the customer’s place
• System’s proper function owing to system’s periodic review and observation